Refund and Cancellation Policy

Last Updated: November 30, 2025

We strive to ensure customer satisfaction with all purchases made through CodeRepeat. This Refund and Cancellation Policy outlines the conditions under which refunds and cancellations are granted for products and services purchased through our platform, which are processed by our payment partner, Paddle.

1. Overview

At CodeRepeat, we want you to be completely satisfied with your subscription and services. If you are not satisfied with your purchase, you may be eligible for a refund or cancellation according to the terms outlined in this policy.

2. Refund Eligibility

You may be eligible for a refund under the following conditions:

  • 14-Day Money-Back Guarantee: If you are not satisfied with your subscription, you may request a full refund within 14 days of your initial purchase or renewal date.
  • Technical Issues: If you experience technical problems that prevent you from accessing or using the service, and we are unable to resolve these issues within a reasonable timeframe, you may be eligible for a refund.
  • Billing Errors: If you are charged incorrectly or charged for a service you did not authorize, you may be eligible for a full refund.

3. Subscription Cancellation

You can cancel your subscription at any time through your account dashboard or by contacting our support team. The following terms apply:

  • Immediate Cancellation: If you cancel your subscription within 14 days of your initial purchase or renewal, you will receive a full refund.
  • Cancellation After 14 Days: If you cancel your subscription after the 14-day period, you will not receive a refund for the current billing period. However, your subscription will remain active until the end of the current billing cycle, and you will not be charged for future periods.
  • Automatic Renewal: Subscriptions automatically renew at the end of each billing cycle unless cancelled. You can disable auto-renewal at any time through your account settings.
  • Cancellation Takes Effect at Period End: When you cancel, your access to premium features will continue until the end of your current billing period. No partial refunds are provided for unused time within a billing period after the 14-day window.

4. How to Request a Refund or Cancel

To request a refund or cancel your subscription:

  1. Through Your Account: Log into your CodeRepeat account and navigate to your subscription settings to cancel your subscription.
  2. Contact Support: Reach out to our support team through our contact page with the following information:
    • Your account email address
    • Order ID or transaction ID (if available)
    • Purchase date
    • Reason for refund or cancellation request
  3. Processing Time: Once we receive your request, we will evaluate it and notify you of the approval or rejection of your refund within 5-10 business days.

5. Refund Processing

Approved refunds will be processed through Paddle, our payment processor:

  • Refund Method: Refunds will be credited to the original payment method used during purchase.
  • Processing Time: Refunds typically appear in your account within 5-10 business days after approval. The exact time may vary depending on your financial institution.
  • Paddle Processing: All refunds are processed securely through Paddle. You may receive confirmation emails from Paddle regarding the refund transaction.

6. Non-Refundable Items

The following items are generally not eligible for refunds:

  • Subscriptions cancelled after the 14-day refund period (except in cases of technical issues or billing errors)
  • Services or features that have been extensively used or consumed beyond reasonable evaluation
  • Products or services purchased during promotional periods or sales, unless otherwise specified
  • Refunds requested for reasons that violate our Terms of Service

7. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  • Check your bank account or credit card statement to confirm the refund has been processed
  • Contact your credit card company or bank, as it may take some additional processing time before your refund is officially posted
  • Check your spam folder for any refund confirmation emails from Paddle or CodeRepeat
  • If you've completed all of the above steps and still haven't received your refund, please contact our support team with your transaction details

8. Special Circumstances

We understand that exceptional circumstances may arise. We reserve the right to evaluate refund requests on a case-by-case basis for situations such as:

  • Unexpected technical failures preventing service access
  • Medical emergencies or other significant life events
  • Duplicate charges or unauthorized transactions
  • Service discontinuation or significant changes to features

9. Changes to This Policy

We reserve the right to update or modify this Refund and Cancellation Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about our refund and cancellation procedures.

10. Contact Us

If you have any questions about this Refund and Cancellation Policy, or if you need assistance with a refund or cancellation request, please contact us through our contact page.

For questions related to payment processing or Paddle-specific inquiries, you may also contact Paddle support directly at paddle.com/support.